Mbi8 Terms & Conditions – Complete Platform Usage Guide

These Terms and Conditions ("Agreement") govern your use of the mbi8 platform, including the website, mobile app, and all services provided by mbi8. This Agreement takes effect from the date you register an account or begin using our services, whichever comes first.

Mbi8 reserves the right to amend, update, or improve these Terms & Conditions at any time without prior notice. Changes take effect immediately upon being posted on the platform. It is your responsibility to review these Terms & Conditions from time to time. Continued use of the platform after any changes constitutes acceptance of the updated terms.

To register and use mbi8 services, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age or the age of majority under the laws of your jurisdiction, whichever is higher.
• Not be on any self-exclusion list barring you from using online gambling services.
• Not register on behalf of another person or business entity — mbi8 accounts are for personal use only.
• Not a resident or citizen of any country or territory where the use of mbi8 services is prohibited by local law.
• Not have an existing mbi8 account that has been suspended, terminated, or blocked.

Mbi8 reserves the right to request identity verification documents at any time to confirm player eligibility. Failure to submit the required documents within the specified period may result in temporary account suspension or permanent termination.

Each individual is only permitted to hold one (1) mbi8 account only. Multiple accounts held by the same individual are strictly prohibited and may result in all associated accounts being terminated without any refund.

You are fully responsible for:

• Keep your account username and password confidential at all times.
• All activity that occurs within your account, whether performed by you or by any other party who gains access.
• Notify mbi8 immediately if you suspect any unauthorized access to your account.
• Ensure that the personal information in your account is always accurate and up to date.

Mbi8 will not be held liable for any losses arising from unauthorised access resulting from a player's negligence in safeguarding their login credentials.

Transferring, selling, or sharing your account with another individual is strictly prohibited and may result in immediate account termination without notice.

Mbi8 supports a wide range of payment methods for the convenience of Malaysian players, including FPX, DuitNow, bank transfers, e-wallets, and cryptocurrency. All financial transactions are subject to the following conditions:

Deposit:

• The minimum deposit is as specified on the platform's Deposit page and may vary depending on the selected payment method.
• All deposits must be made from a financial account registered under the same player's name — third-party deposits are not accepted.
• Mbi8 reserves the right to decline or withhold any deposit suspected of being linked to illegal activity or fraud.

Withdrawal:

• Withdrawals may only be made to a bank account registered under the same name as the mbi8 account.
• KYC verification must be completed before your first withdrawal can be processed.
• Mbi8 reserves the right to request additional supporting documents for withdrawals exceeding certain limits.
• Withdrawal processing times range from 15 minutes to 24 hours depending on the chosen method and review requirements.

Mbi8 offers a variety of bonuses and promotions from time to time, including welcome bonuses, cashback, weekly rebates, and seasonal promotions. All bonuses and promotions are subject to the following conditions:

• Each bonus carries a wagering requirement (wagering requirement) that must be met before bonus funds can be converted into withdrawable cash.
• Wagering requirements, minimum/maximum bet limits, and bonus validity periods are as stated in the specific terms of each promotion.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without meeting the wagering requirements.
• Mbi8 reserves the right to void any bonus where there are signs of abuse, manipulation, or fraud.
• Players are eligible to receive only one type of bonus at a time unless otherwise stated in the promotion terms.

All games available on the mbi8 platform use a Random Number Generator (RNG) that has been independently verified and certified to ensure fairness and transparency in every game round.

The general game rules are as follows:

• Players are fully responsible for understanding the rules of each game before playing.
• Any game outcome that has been settled and credited to an account is final and cannot be disputed.
• In the event of a technical disruption during a game session, mbi8 will process a fair resolution based on system records.
• The use of automation software, bots, or any unauthorized method to gain an unfair advantage in games is strictly prohibited.
• Mbi8 reserves the right to void bets and winnings obtained through exploitation of software bugs or system errors.

For Live Casino games (live casino), decisions announced by the live dealer are final. Any disputes regarding live game results must be submitted within 24 hours after the game session ends.

Mbi8 is committed to maintaining a safe, fair, and enjoyable gaming environment for all players. The following conduct is strictly prohibited and may result in disciplinary action, including account termination:

• Use of offensive language, threats, or harassment toward other players or mbi8 staff through any communication channel.
• Collusion or sharing of information between players to gain an unfair advantage in games.
• Attempts to hack, attack, or disrupt the mbi8 platform systems.
• Money laundering (money laundering) or the use of funds obtained from illegal sources.
• Any form of fraud, identity impersonation, or submission of false information to mbi8.

Mbi8 reserves the right to freeze accounts, withhold balances, and report suspected illegal activity to the relevant authorities without prior notice.

Players may close their mbi8 account at any time by contacting customer support. Prior to closure, all pending wagering requirements must be fulfilled and no financial transactions may be in progress.

Mbi8 reserves the right to close or suspend an account without prior notice under the following circumstances:

• Violation of any provision within these Terms and Conditions.
• Court orders, regulatory directives, or legal compliance requirements.
• Accounts inactive for more than 12 consecutive months with no login activity or transactions.
• Confirmation that the account holder no longer meets the eligibility requirements.

For accounts terminated due to violations, mbi8 reserves the right to forfeit any remaining balance. For standard closures requested by the player, eligible balances will be returned after the review process is complete.

Mbi8 provides its platform and services on an "as is" (as is) and makes no express or implied warranties regarding the continuity, accuracy, or suitability of the platform for any particular purpose.

Mbi8 will not be held liable for:

• Service disruptions caused by factors beyond mbi8's control, including internet outages, natural disasters, or third-party actions.
• Financial losses incurred by the player as a result of legitimate game outcomes.
• Unauthorized access to an account due to the player's negligence in safeguarding their login credentials.
• Delays in transaction processing caused by the bank or third-party payment providers.

In all circumstances, mbi8's maximum liability to any player is limited to the net deposit amount made by that player within the 30 days preceding the claim.

Mbi8 takes the security and privacy of players' personal information seriously. All data collected, stored, and processed by mbi8 is subject to Privacy Policy our separate policy, which forms part of these Terms & Conditions.

Key security measures we practice:

• 256-bit SSL data encryption for all communications between the player's browser and mbi8 servers.
• Two-factor authentication (2FA) is available as an additional security layer for player accounts.
• Continuous monitoring of unusual account activity to detect and prevent fraud.
• Player financial data is not stored on mbi8 servers — all processing is handled through certified payment gateways.

Mbi8 will not sell, lease, or disclose players' personal information to third parties without the player's consent, except as required by law or a lawful directive from the relevant authorities.

Mbi8 is committed to promoting responsible and safe gaming practices. We recognise that gambling can pose risks to some individuals, and we provide a range of tools to help players manage their gaming habits.

Responsible gaming tools available at mbi8:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Loss Limit: Set a maximum loss amount for a specified period.
• Taking a Break: Take a break from playing for a period of your own choosing.
• Self-Exclusion: Option to permanently self-exclude from the platform if needed.
• Reality Check: Set play-time reminders to ensure you stay within healthy limits.

If you or someone you know is experiencing gambling-related problems, we encourage you to seek professional help. Learn more about our commitment through the Responsible Gaming.

Mbi8 reserves the right to modify these Terms & Conditions at any time. Players will be notified of material changes via an on-platform notice or registered email within a reasonable period before the changes take effect.

Types of amendments that may be made include:

• Updates to deposit and withdrawal limits reflecting the latest policies.
• Changes to bonus and promotion terms based on business requirements.
• Addition or removal of game rules based on new product developments.
• Amendments to comply with legal requirements or changes in the regulatory landscape.

Continued use of the platform following any amendments constitutes your acceptance of the updated terms. If you do not agree with the changes made, please stop using the platform and contact our support team to close your account.

For any enquiries regarding these Terms & Conditions, you may contact the mbi8 support team via live chat or Telegram, available 24 hours a day, 7 days a week.