Mbi8 respects the privacy of every player. This policy clearly explains how we collect, use, store, and protect your personal information when you use our platform.
All personal data is encrypted using 256-bit SSL at all times — both in transit and at rest.
You have the right to access, correct, or request the deletion of your personal data at any time.
Mbi8 has never sold or rented players' personal data to any third party for marketing purposes.
Our privacy policy complies with international data protection standards and Malaysia's local regulatory requirements.
This Privacy Policy is issued by mbi8 ("we", "Platform") and applies to all users who register, browse, or use mbi8 services through our official website or mobile app.
As an online entertainment platform serving Malaysian users, mbi8 understands the importance of privacy in today's digital landscape. We do not merely fulfil legal requirements — we genuinely care about how your data is handled and strive to be fully transparent in every aspect of managing our players' personal information.
By using the mbi8 platform, you consent to the processing of your personal data as described in this Privacy Policy. This Policy should be read together with Terms & Conditions mbi8 and both of these documents form a comprehensive agreement between you and our platform.
Mbi8 collects various types of personal information depending on how you interact with our platform. Below are the categories of data we collect:
| Data Categories | Examples of Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, ID card number | Required (KYC) |
| Contact Information | Email address, phone number, residential address | Required |
| Financial Information | Bank account number, bank name, transaction records | Required (Deposit/Withdrawal) |
| Usage Data | Game records, betting history, active session time | Automatic |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Verification Documents | MyKad copies, bank statements, utility bills | Required (Verification) |
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical records, political views, or religious beliefs.
Mbi8 collects your personal information through several key channels:
Mbi8 uses the personal information collected for the following purposes:
We do not use your data for purposes unrelated to the provision and improvement of mbi8 services, except with your consent or as required by law.
Mbi8 does not sell, rent, or disclose players' personal information to third parties for marketing purposes. However, we may share data in the following limited circumstances:
Mbi8 takes comprehensive security measures to protect your personal data from unauthorised access, loss, misuse, or alteration:
Data Retention Period: mbi8 retains your personal data for as long as your account remains active. Following account closure, we retain certain records for a minimum of 7 years as required by Malaysian financial and compliance regulations. Data that is no longer needed is securely deleted using industry-approved methods.
Mbi8 uses cookies (cookies) and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the mbi8 platform. For more information on managing cookies, refer to your web browser's documentation.
As an mbi8 player, you have the following rights regarding your personal data. You may submit any request related to these rights through our customer support team:
You have the right to know what personal data we hold about you and to request a copy of it.
If your data is inaccurate or incomplete, you have the right to request an immediate correction.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You have the right to object to the processing of your data for certain purposes that are not legally required.
You may request your data in a machine-readable format for transfer to another service.
You may request a restriction on the processing of your data while a dispute or review is in progress.
Mbi8 will process privacy rights requests within 30 calendar days. For more complex cases, this period may be extended by up to 60 days with prior notice to you. Requests that are unreasonable, repetitive, or abusive in nature may be subject to a reasonable fee.
The mbi8 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from children under the age of 18.
All players are required to verify their age during registration and through the KYC process. Should we discover that a minor's personal information was collected without our knowledge due to false information provided, we will:
Mbi8 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The "Updated" date at the top of this page indicates when the latest amendment takes effect.
For material amendments — meaning changes that significantly affect how we process your data — we will provide clear notice via:
Continued use of the platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account before the amendment comes into effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the mbi8 Data Protection Officer team is ready to assist you.
You can reach us through the following channels:
We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. Your satisfaction and trust are our top priority.
Privacy is more than a policy — it is a core value that guides every technology and operational decision we make at mbi8.
Mbi8's security infrastructure uses the same 256-bit SSL encryption employed by financial institutions and global government agencies to protect sensitive data.
The mbi8 KYC process is designed to protect your identity. All submitted documents are fully encrypted and accessible only by our authorised compliance team.
Your financial data is never stored on mbi8 servers. All transactions are processed through PCI-DSS certified payment gateways.
We use aggregated, anonymized analytics data solely to improve our products. Individual profiles are never built for marketing or sales purposes.
In the event of any security breach affecting your data, mbi8 will notify you within 72 hours in line with industry best practices.
Our Malay-speaking support team is available at any time to assist you with any inquiries regarding privacy, data management, or player rights.
Mbi8 protects your privacy at every step. Register today and enjoy a safe, trusted, and responsible online entertainment experience alongside over 500,000 Malaysian players.